All orders are final sale and we do not accept any returns.

Please note the following exceptions to our return and refund policy. Below are some examples of common exceptions:

If your product is damaged we ca offer a refund once a picture is sent to home@ukaiproducts.com within 48 hours of delivery. If you received the wrong product(s). To initiate a return or exchange, please complete the following steps.

To intiate a return or exchange, please complete the following steps:

Email us at home@ukaiprojects.com with a picture of your damaged or wrong product and a clear description of the damages. Allow for 72 hours for response and we will then guide you on your return process over email.